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 Purchased By:  Return To:   
       
  Name:*  Name:*
  Address: *  Address: *
  City:*  City:*
  State:*  State:*
  Zip:  Zip:
  Phone #: *  Phone #: *
  Email: *  Email: *
       
 Reason for return / repair:       
  Do not like item   
  Item is defective/damaged   
 Explanation:*  
     
  Did not receive on time   
  Wrong item received   
  Not happy with quality   
  Duplicate order   
  Never ordered   
  Other  
     
  
 
 
 
If you are not satisfied with your purchase, you may return it toTHE COUTURE WORKS within 30 days of ship date for a full refund of your purchase price, minus shipping*, handling, gift packaging, or other charges. Please note that the merchandise must be undamaged and in "new and unused" condition (defined below) to be acceptable for refund or exchange. Special orders are not returnable. Refunds will be in the original form of payment, except for wire transfers which will be refunded via company check.

If the returned merchandise involves layaway, the 25% deposit is not refundable.

If return exceeds five (5) of the same item or style number within a 30 calendar day period the return will be subject to a 20% restocking fee.

The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.

You must obtain a Return for Inspection (RFI) number from THE COUTURE WORKS before returning merchandise. We will not accept any returned merchandise without an RFI number. Contact a Customer Service Specialist by calling 91-0-28600663 COUTURE to obtain an RFI number.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. " New and unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached; and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

THE COUTURE WORKS is not responsible for merchandise that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 91-0-28600663, if you have any questions or concerns.

*If you receive damaged or incorrect merchandise, contact a Customer Service Specialist no later than 5 business days after receipt at 91-0-28600663 COUTURE. On a case by case basis, we will cover shipping charges up to a maximum of $12.00 upon our receipt of the defective or mis-delivered merchandise. If there is extensive damage to the box, refuse delivery and contact a Customer Service Specialist immediately at 91-0-28600663 COUTURE..